We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@annadrian.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@annadrian.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@annadrian.com.

 

ANN ADRIAN’ COLLECTIONS

Returns, Exchanges & Made-to-Order Policy

A Commitment to Craftsmanship

At Ann Adrian’ Collections, every creation is approached with intention. Our commitment to exceptional materials, thoughtful design, and refined craftsmanship is reflected in every piece we produce.

Many of our creations are made to order, with materials and production resources dedicated specifically to fulfilling each customer's selection.

Made-to-Order Considerations

Because our made-to-order pieces involve materials and production commitments allocated specifically to an individual order, certain customer-requested returns may be subject to an applicable Materials & Production Recovery Deduction.

This deduction is determined by the materials and production resources committed to the individual creation. Any applicable amount and its conditions will be communicated before purchase.

Our intention is to maintain the integrity of our craftsmanship while ensuring transparency and fairness throughout the purchasing experience.

Refund Considerations

Where a customer-requested return is eligible and approved, any previously disclosed and legally permissible Materials & Production Recovery Deduction will be applied to the refund.

This deduction will not apply where a refund is required because of a verified manufacturing defect, incorrect merchandise, or an error attributable to Ann Adrian’ Collections.

All returns and refunds remain subject to applicable consumer protection laws.

Our Promise

We understand that purchasing a luxury creation is a personal experience, and we value the trust our customers place in our house.

Every Ann Adrian’ Collections piece represents more than a purchase. It represents artistry, dedication, and the careful selection of materials intended to create something lasting.

Thank you for allowing us to be part of your personal expression of luxury.

ANN ADRIAN’ COLLECTIONS

Crafted with Intention. Created to Become a Legacy.

CANCELATION  DISCLOSURE 

ANN ADRIAN COLLECTIONS 48 hour order cancellation and production policy. All made-to-order purchases are eligible for cancellation request within 48 hours of the original order confirmation. Customers who submit a cancellation request within this period will receive a full refund. Following the 48-hour cancellation window, orders proceed into production. If a cancellation is requested after that period, a Materials and Production Recovery Deduction may apply. Any deduction will reflect reasonable, documented costs incurred specifically for the order. Consistent with the terms disclosed and agreed to before purchase. Any remaining refundable balance will be returned in accordance with applicable law. If Ann Adrian Collections is unable to fulfill an order, or a full refund is otherwise required by law, no recovery deduction will be used to avoid that obligation. Thank you for respecting the commitment behind every creation. ANN ADRIAN COLLECTIONS. Crafted with intention, created to become a legacy.